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general terms

General terms and conditions for online reservations on the website of the hotel Arapya Resort 3***

RESERVATIONS AND ACCOMMODATION

Arapya Resort or referred to as "Hotel" for short undertakes to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form for: name of the client, period , number of nights, number of adults and children /number and years/, price per night. The customer is responsible for incorrectly and incorrectly submitted information, and the Hotel reserves the right to charge a penalty /penalty fee/ for accommodation other than that indicated in the initial reservation.

The "Additional information" field in the reservation form is not mandatory for the Hotel, and all wishes of the client, filled in in the field in question, will be satisfied only if possible.

Upon successful booking, a booking confirmation is sent by e-mail, which contains all the details of the booking, including the booking price and how to change or cancel the booking.

 

PRICES AND PAYMENT

Prices on the Hotel's website are in BGN (BGN), including VAT. Only for clarity and information purposes, the amount may be shown in other currencies when booking. The total amount owed by the customer is calculated automatically, depending on the number of days, the number of adults and children, as well as their ages, and on the current price offer for the relevant period.

When making online reservations for guarantee purposes, it is necessary to pay the amount stated as a deposit on the reservation form and in the reservation confirmation from the total amount of the reservation at the time of booking, by debit/credit card or at the latest by the deadline specified after booking Bank transfer.

In the case of incorrectly filled-in details on your part when booking, we inform you that the Hotel reserves the right to demand an additional payment on the day of check-in.

The hotel reserves the right to change prices and special offers on its website depending on demand and currently available vacancies. For bookings already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.

 

CANCELLATIONS AND CHANGES TO RESERVATIONS

In case of cancellation, non-use or change of an already paid online reservation by the customer, the Hotel shall refund the amount paid upon request by charging the corresponding penalty announced in the conditions of change or cancellation announced at the time of booking and in the booking confirmation sent by e - email:

When refunding a paid amount, all transfer costs (bank fees and others) are for the client's account. Refunds due to cancellation are made within a 30-day period depending on the method of payment, the amounts are refunded only to the bank account from which they were received. Your card data is only used by the intermediary bank and is not stored by us.

The following cancellation/no-show policy applies to bookings with a check-in date 14+ days from the booking date:

No fees are charged if the customer makes cancellations or changes to confirmed bookings more than 14 days prior to arrival. Cancellations or changes (names, length of stay, check-in date, check-out date, etc.) made less than 14 days before arrival will incur a fee of 30% of the total booking amount.
In case of "no-show" a fee of 100% of the total value of the reservation is applied.
In the event of a guest leaving before the booked departure date, the hotel will retain 100% of the value of unused services.
The following cancellation/no-show policy applies to bookings with a check-in date up to and including 14 days from the booking date:

No fees are charged if the customer makes cancellations or changes to confirmed bookings more than 14 days prior to arrival. Cancellations or changes (names, length of stay, check-in date, check-out date, etc.) made less than 14 days prior to arrival will incur a charge of 100% of the total booking amount.
In case of "no-show" a fee of 100% of the total value of the reservation is applied.


TYPES OF PAYMENTS

Payment can be made in 3 different ways:

Electronically with a debit or credit card
We accept payments by Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When choosing this payment method, a payment page of our servicing bank (UniCredit Bulbank) opens, where you enter your card details. If you are registered with the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. When a transaction is successful, a transaction note is displayed on the screen, which you print or save.

Your card data is used only by the intermediary bank and 

are not stored by us.

To protect you from abuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:

Security when entering and transferring card data is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations - Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the mentioned amounts will be automatically withdrawn from your card at the end of the payment process.

From the point of view of security, the maximum amount for payment by card is BGN 10,000.

2. By bank transfer

The payment of the specified amount must be made at the latest within the period indicated after the reservation. After making the payment, it is recommended to send a copy of the payment document to the Hotel, and the reservation number must be entered in the reason for payment.

In cash, at the Hotel reception
For reservations with a check-in start date in the next 3 days, it is recommended to choose cash payment at reception to speed up the reservation processing process.

 

IMPORTANT!

If the internet reservation is not paid within the specified period and a copy of the payment document is not sent when paying by bank transfer, your reservation will be automatically canceled by the reservation system.

In case you are prevented from paying the amount for an already made online reservation, please notify us by e-mail: reservation@arapya-resort.com. In case of non-compliance with this condition, the Hotel has the right to seek liability and penalties for completed and unpaid reservations.

 

Please address your questions related to online reservations at the Hotel to e-mail: reservation@arapya-resort.com or call: +359 889 309 390

 

PERSONAL DATA

Your personal data are protected according to the legislation of the Republic of Bulgaria and are used only by the Hotel's reservation department

The protection of your personal data is important to us. We therefore process your information exclusively on the basis of applicable legislation, specifically the GDPR, the Personal Data Protection Act (DPA) and the Electronic Commerce Act (ECA).

We do not provide data to third parties, with the exception of specialized booking software and the payment service provider (bank, PayPal, ePay) processing the payment.

If an order is not completed, we delete the data entered for it. When an order is completed and a contract executed by us on the basis of Art. 6, para. 1, letters (a) and (b) of the GDPR, we store all data on the legal relationship until the expiration of the period provided for in Art. 12 of the Accounting Act (Accounting Act) 10-year term.

In order to proceed with the reservation, it is necessary to declare that you are familiar with and agree to the present GENERAL CONDITIONS FOR ONLINE RESERVATIONS OF ARAPYA RESORT

COOKIE POLICY

To ensure that you receive the most relevant information and the best service when you visit our platform, we use the so-called cookies They help us (and other authorized third parties) provide you with a personalized experience when using our services, improve them and provide you with more relevant content.

To make sure you understand why we use cookies, we have prepared this Cookie Policy - it will tell you what technologies we use, what they do and what choices you have in relation to their use.

 

Company data:

Company: EUROGRADE BG EOOD

MALL: Alexander Todorov
Address: Sofia, Momin Kladenets Street 1
EIK: 131220682

Email: office@eurogradebg.com.

 

ACCESS CONTROL

Check-in at the hotel starts after 14:00, with an afternoon breakfast, and the rooms are ready after 15:00. Rooms are vacated by 12:00. By 11:00 a.m., we ask guests to vacate the hotel's rooms, complex and parking lot. In case of non-compliance, without prior arrangement, additional fees will be charged.
The complex is under 24-hour security, video surveillance and controlled access at the entrance and exit.
The control over compliance with the traffic regime is carried out by a security guard.
Each guest can be checked in after presenting an identity document.
During the entire stay, guests must wear the wristband they received from Reception upon check-in. It is forbidden to give the bracelet to other people.
Outsiders are brought into the Complex after their registration at the Reception.
Guests are not allowed to enter the office premises.
The importation of weapons, flammable and explosive objects is prohibited.
The management of the Complex is not responsible for personal belongings and valuables left unattended by the guests.

We use cookies on our website read more here
Cookie Policy

Cookie Policy

This policy applies to cookies used on websites and applications managed by Eurograde BG EOOD. It supplements the Privacy Policy and Terms of Use and is intended to inform you why we use cookies, what they do and what choices you have about their use.

We use cookies to offer you relevant information and a better and more personalized service when you visit our websites, enabling you to find what you are looking for more easily. The cookies our websites use allow us to store data about you that does not reveal personally identifiable information.

 

Data Subject:
Registered users.

Unregistered users - visitors to the websites and applications.

Owners/users of a device other than users (data of such persons is processed in the context of obtaining information about the end device via cookies - e.g. end device identifier).

 

Purposes of processing:
Providing the services available through the Sites and Applications;

Ensuring the safe and normal functioning of the sites and applications, preventing malicious actions;

Improving the online experience (user experience), including for personalized advertisements of products of Eurograde BG EOOD and its partners;

Measurement and tracking of statistical dependencies with a view to increasing the quality of the Company's services and the interest in them;

Optimization of advertising on the sites;

Business planning;

 

Legal basis of processing:
The execution of a contract with the data subject or taking steps to enter into a contract at the request of the data subject - providing the services through the sites;

Legitimate interest of Eurograde BG EOOD - operation and provision of services;

Consent - in individual cases, by displaying a system message requiring the express consent of the data subject.

 

Data storage terms:
We do not use our own cookies, but we do use third-party cookies. Therefore, the data retention periods coincide with the periods set out in the respective cookie policies of these third parties.

 

What are cookies?
Cookies are a small amount of information that a web server sends to a web browser, allowing the server to collect feedback from the browser. They are stored on your end device (such as a computer, laptop, tablet or smartphone). Their purpose is usually to be able to identify your device and its behavior when visiting our sites. Also, cookies make your work with websites safer and faster by remembering and sending information about your preferences - for example, your registration data and language.

There are two types of cookies - permanent and temporary (session). Session cookies are stored temporarily on your end device when you visit our sites and are deleted the moment you close the page. Persistent cookies are stored as a file on your device for a longer period of time.

With the exception of cookies necessary for the functioning of our sites, we store cookies on your device only with your consent. In certain cases, we ask for your consent for the site to use cookies by displaying a special message.

If you do not want to accept cookies, as well as to remove cookies, you can adjust the settings of the browser you are using. More information on how you can do this is contained later in this Policy.

We also use web beacons. These are files that allow a website to collect information about the number of users who have visited it and access their cookies.

 

Types of cookies:
Mandatory (essential) cookies:

They are necessary for the normal provision of our services. They are used to identify you as a user of our services, serve to save part of the code of the visited site and other similar purposes.

Without them, our sites cannot recognize you, accordingly - you will not have access to our services. They help us enforce our Terms and Conditions and maintain the security of our services.

They are used to allow you to move from one page to another on our sites without having to re-enter information, and to move from one AmRest group site to another. Therefore, mandatory cookies are often persistent.

Your consent is not required for the use of these cookies. The processing of personal data through this type of cookies is related to the fulfillment of contracts with the user for the provision of services on the sites of Eurograde BG EOOD.

 

Performance and Functionality Cookies:

They are required to access and use our websites.

Permit 

allow us to personalize your online experience while using our websites.

Through them, we remember your preferences so that you do not have to enter information that you have already provided every time, for example, when you enter your data to access our services.

With them, we also collect information about how users use our services so that we can improve our sites and services and conduct market research.

If you choose to delete these cookies, you may have limited functionality of our services.

 

Advertising cookies:

They process information about how you use our sites - the pages you visit or how you respond to advertisements - to provide you with advertisements that are tailored to your preferences - both on and off our site.

Through them, "interest-based advertising" is realized. It analyzes not only the behavior of our sites and applications, but also of other ones, in which your profile is built.

It counts what and how many ads you've seen, on which sites/apps, what actions you've taken on the ads.

Many of these types of cookies belong to third parties - our service providers. For third-party advertisers, see more information below.

 

How do we use advertising cookies?

We use these cookies to select and offer ads and personalized recommendations most relevant to your interests. We (and authorized third parties) may use non-personalized information from both persistent and session cookies for statistical purposes as follows:

To determine which parts of our sites are the most popular.
To monitor the use of our services and sites (frequency and time).
To provide anonymous information to third parties so that more relevant advertising can be targeted to you.
To track the success of certain products.
To determine how often you and other users visit our sites and purchase products.
To conduct surveys in order to improve your interaction with our sites and with Eurograde BG EOOD in general.
If you are not logged in to your registered accounts, there is a high probability that these cookies cannot identify a data subject - a natural person. Then we only use them to measure visits, for example - how many times you have visited a given page. If you are logged in to your registered account, we can combine your account data with these cookies and identify you.

 

Third party cookies:
We use third-party cookies as part of our services. These cookies are managed by the respective sites and are not controlled by us. We may also use certain authorized third parties to place cookies during your visits to our sites for the purposes of services they provide to us.

Listed below are the third-party services we use, some of which can be turned off using your browser's general settings. For others, you need to visit the respective sites and follow the instructions provided. They all use different cookies.

 

Google Analytics

A leading tool for collecting information about your behavior for the purposes of measuring our websites. We consider its use to be in our legitimate interest, except as described below. For users who have not consented to the processing of their personal data, we disable advertising functionalities, including Interest-Based Advertising and partially anonymize their IP address, according to the technical specifications provided by the service provider.

Detailed technical information can be found here:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Google's privacy policy and terms, including Google Analytics, can be found here:

https://policies.google.com/technologies/partner-sites?hl=en

If you want to prevent Google Analytics from tracking your behavior, you can use the following tool provided by the provider:

https://tools.google.com/dlpage/gaoptout

Google Tag Manager

This is a Google service that allows us to easily manage the scripts served on our sites. The service provider declares that despite the use of cookies, it does not collect your personal data;

Smart Ad Server

Since most of our services are free, we serve ads to support our business.

This is a service we use to serve ads on our sites.

The provider's privacy policy can be found here:

https://smartadserver.com/end-user-privacy-policy/

You can opt out of the use of cookies at this address:

https://www.smartadserver.com/diffx/optout/IABOptout.aspx

DoubleClick for Publisher Small Business

Since most of our services are free, we serve ads so that we can e

and we sustain our activity.

This is a service we use to serve ads on our sites.

More information about the cookies used by the provider and the domains it uses to save cookies can be found at:

https://policies.google.com/technologies/types

Google Adsense and Google Ad Mob

These are a product of Google that ensures the broadcasting of advertisements on our pages.

They use the same cookies described above and share the same links to Privacy Policies.

Facebook

The social network presents a number of additional services related to the following purposes:

Measuring the actions of visitors to our sites;

Selecting, delivering and measuring the serving of advertisements on the Web;

Selecting, delivering and measuring the serving of content on the web;

Personalization of users, based on their behavior, for advertising purposes.

Cookies used:

Facebook does not provide detailed information about the cookies they use.

More information can be found here:

https://www.facebook.com/policies/cookies/

You can find Facebook's privacy policy at the following address:

https://www.facebook.com/about/basics

OneSignal

This is a service for managing the sending of the so-called Push notifications on visitors' browsers. If they activate the service, they will receive notifications about interesting news.

The provider has collected anonymous personal data, including about your personalization. The Privacy Policy provided by the provider lacks details about the cookies and other technical means used to record personal data.

OneSignal's privacy policy can be found at the following address:

https://onesignal.com/privacy_policy

Gemius

Gemius is a web site measurement tool universally used by major Bulgarian publishers. The data collected by it is used by all major Bulgarian advertisers to plan their advertising activities.

The Gemius Privacy Policy can be found at the following address:

https://www.gemius.com/privacy-policy.html

The Gemius Cookie Policy can be found at the following address:

https://www.gemius.com/cookie-policy.html

onthe.io

The tool is used for the purpose of selecting, delivering and measuring content in order to optimize it for your better experience on the Sites.

Cookies are also used to collect the following information about visitors - Names, email, mobile number, location, IP address

The onthe.io Privacy Policy can be found at the following address:

https://iotechnologies.com/pp

 

Advertisers - third parties

We may use the codes provided by advertisers and/or third-party ad networks and other advertising companies to optimize or measure the delivery of advertisements on our sites.

Through the codes, our partners can collect information about your visit and behavior on our sites, combine it with data from your behavior on other sites to advertise products or services to you, track which advertisements are shown to you through your browser and which web pages you were browsing while these ads were served to you.

If you would like to receive more information about third-party advertisers, please click here http://optout.networkadvertising.org/?c=1#!/

 

Programmatic advertising
Eurograde BG Ltd. has added codes enabling third-party platforms to access the Sites and serve advertising. In doing so, these third parties collect personal visitor data for the purposes of Ad Selection, Serving and Measurement, Visitor Personalization and Measurement.

The data these partners collect is anonymous.

We cannot specify a list of cookies because the number of participants in this network is significant.

A complete list of trusted partners and service providers of Eurograde BG OOD related to Programmatic Advertising can be found in the Consent Collection Window (CMP) installed on the pages of Eurograde BG OOD. Consent is given through a pop-up form, and it is recorded on each individual browser individually.

 

How are cookies deleted?
You know when and if your browser receives cookies because it notifies you on your first visit. This gives you the option to accept or decline a cookie.

Your browser can be set to reject all cookies. If you want to find out how to do this, visit http://www.allaboutcookies.org/ or the Microsoft Cookie Guide https://support.microsoft.com/en-us/help/260971/description-of-cookies

You may choose to remove cookies through your browser options, but you should be aware that this may affect your interaction with our Site.

You can choose which cookies to allow or disallow by visiting the respective sites for your browser settings:

Internet Explorer cookie settings: https://support.microsoft.com/en-us/

help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-10

Firefox cookie settings: https://support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

Chrome cookie settings: https://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666

Cookie settings on Safari web https://support.apple.com/kb/PH17191?locale=en_US and iOS https://support.apple.com/en-us/HT201265

 

Changes to cookie policy
Any future changes to our Cookie Policy will be posted on this page. All changes are effective immediately, except where otherwise noted.

 

FOR CONTACT

Information about the Administrator of personal data

Eurograde BG EOOD (hereinafter referred to as Administrator, Eurograde, We, Us, the Company) is a limited liability company, registered in the Commercial Register with EIK 131220682, with registered office and correspondence address: city of Sofia, g.k. Lozenets, Momin Kladenets Street No. 1, Floor 3, contact phone: +359 886 050 318 and email: office@eurogradebg.com

Personal data protection officer:

Name: Georgi Danchev

Contacts:

Address for correspondence: city of Sofia, g.k. Lozenets, Momin Kladenets St. No. 1, 3rd floor

Phone: +359 898 621 679;

email: geordiganchev@gmail.com

 

For more information about how we collect, use and store personal data, visit our Privacy Policy.

 

This policy has been approved and is effective as of September 2019.